Returns & Refunds Policy
At DEYA Brewing Company, we strive to ensure every beer reaches you in peak condition. Due to the perishable nature of our products, we can only offer returns or replacements for items that are damaged, faulty, or incorrectly delivered.
Notify Our Team
Contact us within 24 hours of receiving your delivery if there is an issue with your order, including your order number and clear photos of any damage.
Await Verification
Our customer service team will review your claim and confirm if your order is eligible for a return, replacement, or credit note based on the evidence provided.
Secure the Goods
If a return is required, please keep the original packaging and ensure the remaining items are stored in a cool, dark place to maintain product integrity.
Resolution Process
Once approved, we will process your refund to the original payment method or dispatch a replacement shipment within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing